1. Vehicle Delivery

New Polaris vehicles purchased through New England Polaris are delivered directly from our Walcha dealership. Delivery timeframes depend on vehicle availability — we will confirm the expected delivery date at the time of order. Your vehicle will be fully prepared, detailed, and ready for handover including a comprehensive walkthrough of features and controls.

We offer delivery to your property anywhere in the New England and North West region including Walcha, Armidale, Uralla, Tamworth, Gunnedah, Narrabri, Moree, Glen Innes, Inverell, Tenterfield, Guyra and surrounding areas. Interstate and long-distance delivery can be arranged at additional cost — please contact us for a quote.

2. Parts & Accessories Shipping

We ship genuine Polaris parts and accessories Australia-wide. Our shipping options are:

3. Apparel & Merchandise Shipping

Apparel, merchandise and small accessories are shipped via Australia Post or courier. Flat-rate shipping may be available for certain items. Delivery timeframes are as follows:

• NSW & ACT: 3–7 business days
• VIC, QLD, SA: 5–10 business days
• WA, NT, TAS: 7–14 business days
• Regional and remote areas may experience additional delivery time

4. Order Processing

• Orders are processed Monday to Friday during business hours (8:30am – 5:00pm AEST)
• Orders placed on weekends or public holidays are processed the next business day
• In-stock items are typically dispatched within 1–2 business days
• Backordered or special-order items will have estimated delivery times confirmed at the time of order
• You will receive a confirmation email with tracking details once your order has shipped

5. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. For large or bulky items (such as bullbars, roofs, or full accessory kits), freight will be quoted separately. We will contact you with the shipping cost before processing your order if the actual freight exceeds the estimated amount.

Free shipping promotions may be available from time to time — these will be clearly advertised and apply to eligible items and destinations only.

6. Delivery to Regional & Remote Areas

We proudly serve rural and regional Australia. Delivery to remote locations may incur additional charges and longer transit times. We will advise you of any additional costs before finalising your order. For extremely remote locations, we may recommend freight-forwarding services.

7. International Shipping

We currently ship within Australia only. For international enquiries, please contact us directly and we will assess whether we can accommodate your request.

8. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. You can use this to monitor the progress of your delivery. If you have not received tracking information within 3 business days of your order confirmation, please contact us.

9. Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or refund in accordance with Australian Consumer Law and our Refund & Return Policy.

If your order has not arrived within the expected timeframe, please contact us. We will investigate with the carrier and arrange a replacement or refund if the shipment is confirmed lost.

10. Change of Address

Please ensure your shipping address is correct at the time of order. If you need to change your delivery address after placing an order, contact us immediately. We cannot guarantee address changes once an order has been dispatched.

11. Contact