1. Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Vehicle Purchases

New Polaris vehicles are covered by the manufacturer's warranty. Specific warranty terms, including duration and coverage, are provided at the time of purchase. Warranty claims are processed in accordance with Polaris Australia's warranty policy. Transwest Fuels facilitates all warranty claims on your behalf.

Pre-owned or demonstration vehicles are sold with any remaining manufacturer's warranty plus any additional dealer warranty specified in your purchase contract. All statutory warranties under Australian Consumer Law continue to apply.

3. Parts & Accessories

Genuine Polaris Parts:

• Genuine Polaris parts are covered by the Polaris manufacturer's warranty against defects.
• If a part is faulty or not fit for purpose, we will replace or refund it in accordance with ACL.
• Parts ordered incorrectly by the customer may be exchanged at our discretion, provided they are unused, in original packaging, and returned within 14 days.
• Electrical parts and special-order items are non-returnable unless faulty.

Genuine Polaris Accessories:

• Accessories installed by our workshop at the time of vehicle delivery are covered under the vehicle warranty.
• Accessories purchased over the counter may be returned within 14 days if unused, in original packaging, and accompanied by proof of purchase.
• Refunds will be processed to the original payment method.

4. Apparel & Merchandise

• Apparel and merchandise may be returned within 30 days of purchase for exchange or refund.
• Items must be unworn, unwashed, with all original tags attached and in saleable condition.
• Proof of purchase is required for all returns.
• Sale or clearance items are final sale unless faulty.

5. Service & Repair Work

All service and repair work is performed with due care and skill as required by Australian Consumer Law. If you are not satisfied with the quality of work performed, please contact us within 7 days of the service date so we can address your concerns. Any parts used in servicing are covered by manufacturer warranty and ACL guarantees.

6. How to Return an Item

To initiate a return or warranty claim:

1. Contact our team on (02) 6777 2755 or email service@transwestfuels.com.au
2. Provide your proof of purchase and details of the issue
3. We will assess your claim and advise on the next steps — replacement, repair, or refund
4. For approved returns, items can be brought to our Walcha showroom or shipped at your cost (unless the item is faulty, in which case we will cover reasonable return shipping)

7. Refund Processing

Approved refunds will be processed within 14 business days. Refunds will be made to the original payment method. For cash purchases over $100, refunds may be processed by bank transfer for security reasons.

8. Contact