1. Introduction

New England Polaris, operated by Transwest Fuels Pty Ltd (ABN 74 161 266 664), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website or providing us with your personal information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number when you submit an enquiry form
• Vehicle and product preferences you express interest in
• Information about your property or farm for vehicle recommendations
• Website usage data including pages visited and time on site (via cookies)
• Communication records when you contact us by phone, email or in person

3. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries about vehicles, parts, or services
• Processing test drive bookings and vehicle quotes
• Arranging vehicle servicing, maintenance and warranty work
• Sending relevant product information and promotional offers (with your consent)
• Improving our website and customer experience
• Complying with legal and regulatory obligations

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following limited circumstances:

• To Polaris Australia for warranty registration and vehicle delivery purposes
• To finance providers if you apply for vehicle financing through us
• To service providers who assist us in operating our business (e.g., website hosting)
• Where required by law or to protect our legal rights

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage systems, access controls, and encryption where appropriate. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can configure your browser to refuse cookies, but this may limit some website functionality. We use cookies for analytics and to remember your preferences.

7. Third-Party Links

Our website may contain links to third-party websites (such as Polaris Australia or finance providers). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with your complaint. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact Us

For any privacy-related questions or requests, please contact us:

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.